interwin link Privacy Policy

This page describes what we collect when you use interwin link and how we keep that data protected. We at interwin link treat your personal information with care — encryption in transit, controlled access, and clear retention windows. Where established bank-rail data flows differ from newer e-wallet rails like DANA or e-wallet, we explain what each route involves so you understand how your deposit and withdrawal information is handled.

Our privacy practice is built around a simple idea: collect only what we need, use it only for stated purposes, and give you control over your data. We do not sell your information. We share it only with payment processors, KYC verifiers, and regulators where required.

This policy applies to all access to interwin link — whether you use our Android app, our iOS browser interface, or desktop. By using our platform, you accept the practices outlined here.

What We Collect on interwin link

We collect data that is necessary to provide our service and comply with regulations. Our collection falls into a few categories. We collect identification data — your name, date of birth, address, and government-issued ID — for KYC verification. We collect contact data — your email and phone number — to communicate with you and to send you account notifications. We collect payment data when you deposit or withdraw, including your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account at mobile banking, local payment, online payment, or e-wallet) and transaction details.

We collect technical data automatically when you use interwin link — your IP address, device type, browser, operating system, and approximate location. This helps us secure your account, prevent fraud, and improve our service. If you log in from Jakarta or Surabaya, our system records the access location to detect unusual patterns. We collect activity data — your bet history, game preferences, login times, and account settings. This data lets you review your activity and helps us provide a better service.

How We Use Your Data on interwin link

We use your data to operate interwin link and to comply with legal obligations. Our primary uses are: verifying your identity through KYC, processing your deposits and withdrawals through your chosen payment method, monitoring transactions for fraud and money laundering, providing customer support when you contact us, and sending you account-related communications.

We may use aggregated and anonymized data to improve our service — to understand which games are popular, which payment methods work smoothly, and where we can improve. This aggregated data does not identify you personally. We do not use your personal data for marketing without your consent. If you opt in to marketing communications, you can opt out at any time through your account settings.

Third-Party Processors and Data Sharing

We work with third-party processors to operate our service. Our payment processors handle deposits and withdrawals — when you deposit via mobile banking, local payment, or your bank, your transaction goes through their secure systems. Our KYC verification provider checks your identity documents. Our hosting provider stores your account data securely. Our analytics provider helps us understand how our platform performs. Each of these processors operates under contracts that require them to protect your data.

We may share your data with regulators or law enforcement where required by law. We do not share your data with third parties for marketing purposes. Our servers may sit outside your jurisdiction — depending on which region you access from, your data may be processed in data centres located in different countries. We use standard data transfer safeguards to protect data that crosses borders.

Your Rights and Cookies on interwin link

Your Rights Under Our interwin link Privacy Practice

You have rights regarding your personal data. We support requests to access the data we hold about you, to correct inaccurate data, to delete data where we no longer need it, and to restrict how we process your data. You can also object to certain types of processing and request a copy of your data in a portable format.

To exercise any of these rights, contact our support team. We respond to requests within a reasonable timeframe. We may need to verify your identity before we act on a request — this protects you from someone else trying to access your data.

Cookies and Tracking Technologies

We use cookies and similar technologies on interwin link to operate our service. Essential cookies keep you logged in, remember your preferences, and protect against fraud. Functional cookies remember your language, your preferred payment method, and your display settings. Analytics cookies help us understand how our platform is used.

We do not use cookies to track you across other websites. You can control cookies through your browser settings — block cookies, accept only first-party cookies, or clear cookies regularly. Note that disabling essential cookies may prevent you from logging into interwin link.

Data Retention and Security

We retain your data for as long as you have an active account on interwin link, plus a period required by regulations. KYC records are retained for several years after account closure as required by anti-money-laundering regulations. Transaction records are retained for the period required by financial regulations. Account communications are retained for shorter periods.

We protect your data using industry-standard security measures. Data in transit is encrypted using TLS. Data at rest is encrypted in our databases. Access to personal data is restricted to authorized staff who need it to perform their roles. We monitor our systems for security incidents and respond to threats promptly.

Account Security and Two-Factor Authentication

You play a role in protecting your data. We recommend enabling two-factor authentication in your interwin link account settings — this adds a verification step when you log in from a new device. Use a strong, unique password and never share it. If you forget your password, use our self-service reset feature on the login page.

If you suspect unauthorized access to your account, contact our support team immediately. We can freeze your account, investigate the access, and help you regain control.

Contact and Updates

If you have questions about this privacy policy or how we handle your data, contact our support team through the contact form on interwinlink.net or via in-app chat. We respond in Bahasa Indonesia and English. For formal data protection inquiries, you can request to speak with our data team — response times vary based on the complexity of the inquiry.

We may update this privacy policy from time to time. When we make significant changes, we notify you through your account or by email. The latest version is always available on this page. We encourage you to review our policy periodically — particularly if you have recently registered or updated your contact details from Bandung, Medan, or anywhere else.

Our services are available only where local law permits. If you have questions about whether we offer access in your region, contact us before opening an account on interwin link.