interwin link FAQ

Users of interwin link ask questions about account setup, deposits and withdrawals, game rules, security, and how our platform works across Android, iOS, and desktop. This page answers the most common questions so you can get started quickly and understand how we handle your data, payments, and account access.

Our FAQ covers account registration and KYC verification, payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet, game categories like Liga 1 and live-dealer tables, and security features such as two-factor authentication and password reset. If your question is not answered here, scroll to the bottom of this page to find links to our support channels and legal documents.

For detailed information about our terms of service, data handling, and jurisdiction restrictions, please read our Terms & Conditions and Privacy PolicyIf you have a legal or compliance question, visit our Legal Notice page. For urgent account issues — such as suspected unauthorized access, forgotten two-factor authentication, or a stuck withdrawal — contact our support team via in-app chat or email; we respond in Bahasa Indonesia and English.

  • Account and registrationhow to start, KYC verification, password recovery, and account rules
  • Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer
  • Games and marketsfootball betting, live-dealer tables, slots, and esports coverage
  • Security and supportaccount protection, two-factor authentication, and how to reach our team

On the login page, click the "Forgot password?" link. Enter your username or email address, and we will send a password reset link to your registered email. Click the link in the email, create a new password (at least 8 characters, mix of letters, numbers, and symbols), and confirm it. You can then log in with your new password. If you do not receive the email within a few minutes, check your spam folder. If the reset link expires or you still cannot access your account, contact our support team — we can verify your identity and help you regain access.

In your account settings, you can enable two-factor authentication (a verification code sent to your phone each time you log in from a new device), review your login history and active sessions, revoke access from devices you no longer use, update your email and phone number, and manage notification preferences. You can also view your deposit and withdrawal history, check your current balance, and download account statements. If you suspect unauthorized access, log out from all devices immediately and contact our support team. We can freeze your account while we investigate and help you secure it.

Payments and transactions

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer through mobile banking, local payment, online payment, and e-wallet. Minimum and maximum deposit amounts vary by payment method and are displayed in the deposit form when you select your preferred method. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking) typically process instantly. Bank transfers may take a few minutes to a few hours depending on your bank. If your deposit does not appear in your account within the expected time, check your bank statement to confirm the transfer was sent, then contact our support team with your transaction reference number.

If a deposit fails, your money is returned to your original payment method — this may take a few hours to a few days depending on your bank or e-wallet provider. Check your local payment, online payment, e-wallet, or bank account to confirm the refund. If a withdrawal is stuck or delayed, it is likely under review as part of our standard verification process. We review all withdrawals to prevent fraud and ensure funds go to the correct account. You can check the status of your withdrawal in your account history. If a withdrawal has been pending for longer than expected, contact our support team with your withdrawal reference number — we can provide an update and help resolve any issues.

Games and markets

We cover Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major football tournaments. We also offer live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Game availability and market odds change throughout the day as matches approach and live events unfold. Check the interwin link app or website for the current schedule and available markets. If you have a question about a specific game or market, our support team can provide details.

Support and security

If you have a promotion code, enter it in your account settings under "Promotions" or "Bonus Codes" after you log in. Some codes are applied automatically when you open an account or make your first deposit — check your account for any active promotions. Promotion terms vary and are displayed when you enter a code. If a code does not work or you have questions about a specific promotion, contact our support team — they can verify the code and explain the terms and conditions.

Our support team responds to in-app chat messages and emails in Bahasa Indonesia and English. Response times depend on the volume of queries and the time of day, but we aim to reply within a few hours during business hours. For urgent issues — such as account lockout, suspected fraud, or a critical payment problem — use the in-app chat to reach our team immediately. For non-urgent questions, email is also available. If you contact us during a major event like Liga 1 or Piala AFF, response times may be longer due to higher volume.
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